"Delivering exceptional customer experiences every time"
At Coach Connection Germany, we really do think about you, your company, your club, your family, your reputation, and your customers. We also think about the drivers, our staff and all of the things that when combined equal a great customer experience. We do this because we want to give you the best service possible.
Because of this, below, we offer some tips that will help you choose the right company for you. Ask us any of the questions below - go ahead - we want you to be informed. We trust that we will always be able to put your mind at ease and give you comfort in knowing that you are taken care of in the hands of Coach Connection Germany.
Consumer Tips You Need To Know
Choosing the right transportation company can be a daunting task. What's important? What's not?
The important aspects below are covered by us through the selection process in order to find the best coach company within Germany and Europe for you. We've split the tips into three sections:
By using these tips, we at Coach Charter Germany will have taken the steps necessary to assure your group of a safe, comfortable, and satisfying travel experience.
The most important questions you can ask us to ask the coach company are!
How long has the company been in business?
When the company was established, and how long it has been offering charter coach service. A long track record is generally more desirable, indicating that the company understands the rules and regulations of the industry and what it takes to stay in business and what it takes to keep the customers satisfied.
Does the company operate it's own maintenance facility?
A company may say they have all new equipment and don't need a maintenance facility, but without proper maintenance even the best vehicles will breakdown. We will be able to provide you with information about their provisions for routine maintenance and bus servicing.
Ask for references.
If required we would be able to provide you with references from similar groups traveling on similar programs.
How many buses do they have in your area?
Overall charter fleet size is important. It provides a gauge to the operator's ability to a) supply alternate vehicles in case of a mechanical problem, b) service multi-bus movements, and c) assure service on busy weekends. It also provides insight into the carrier's overall success in business. If a carrier only has one or two buses, they are more likely to cancel on you at the last minute due to a mechanical breakdown (or worse ... when a better trip becomes available from another customer!).
Know your groups plans.
Plan ahead and have a detailed schedule available. This information allows the coach company to quote on your trip accurately. Also, consider if your driver must stay in the same hotel as your group. In big cities like Frankfurt, it could impact the total cost of your trip.
Can they meet your special needs?
Remember to take into consideration any special needs you have, such as video systems, edited movies, handicapped accessible vehicle or any other special needs.
Are the coaches video equipped?
Video-equipped coaches can be a genuine asset. You can view promotional videos, educational videos, or allow the group to enjoy a current movie. Sports teams can view game tapes, while small children can be entertained with their favorite film. This is a great way to pass time en route to your destination.
Be a careful shopper.
If your organization requires multiple quotations, make sure careful consideration is given to ALL the tips provided here, and that a balanced decision is reached. A decision based solely on price is not always the best value!
Who pays for the driver's room?
Is the driver's room included in the charter cost? If not, find out if you are responsible for the driver's lodging cost.
Ask about "extra miles".
Some carriers will intentionally "low-ball" a price by under-estimating the mileage, then bill you for the excess mileage AFTER you return. Find out the carriers policy concerning "overage-miles" before you select a carrier!
How does the company handle "on-the-road" emergencies?
Does the company have a nationwide reciprocal maintenance agreement which will assure you of prompt servicing of equipment in all of Europe. If not, you could be left on the side of the road . . . for hours on end!